Privacy Policy

1. Introduction

At Dingaflex, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental platform.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the platform, including:

• Personal Data: Name, email address, phone number, and physical address.
• Verification Data (KYC): Driver's License details, National ID/Passport images, and self-portraits required for identity verification.
• Financial Data: Transaction history, M-Pesa details, and payout account information. (Note: We do not store raw credit card numbers).
• Vehicle Data: Make, model, registration numbers, and location data of listed vehicles.

3. How We Use Your Information

We use the information we collect to operate, maintain, and provide the features of the Dingaflex platform, specifically to:

• Facilitate the booking and rental process between Hosts and Renters.
• Verify identities to prevent fraud and ensure platform safety.
• Process transactions and send related information, including confirmations and invoices.
• Send technical notices, updates, security alerts, and SMS/Email reminders regarding your trips.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share necessary information (such as your name, phone number, and vehicle details) directly between a Host and a Renter *only* once a booking is confirmed, to facilitate the vehicle handover process. We may also disclose data if required by law or in response to valid requests by public authorities.

5. Contact Us

If you have questions or comments about this Privacy Policy or how your data is handled, please contact our Data Protection Officer at: